inGOV project was presented within the framework of EGOV2021 – IFIP EGOV-CeDEM-EPART 2021 conference, held on September 8th, 2021.

Integrated Public Services (IPS) lie at the heart of eGovernment. The European Union has proposed an IPS conceptual model and guidelines for IPS provision. In addition, it has developed the Core Public Service Vocabulary (CPSV) to be used as a standard data model for public services. These models, however, need to be further enhanced to support personalized and inclusive IPS co-creation and provision. They also need to be supported by an IPS holistic framework to provide practical guidelines and recommendations to practitioners.

The aim of this workshop was to bring together researchers, policy makers and practitioners interested in conceptual models for PS and IPS co-creation and provision to discuss the current enhancements with participants as well as alternative solutions.

During the course of the workshop, initially, the introduction of the agenda and a brief presentation of the conceptual models were made by Prof. Efthimios Tambouris, inGOV Scientific Coordinator.

Subsequently the rest of the presentations took place, including the presentation of the IPS co-creation conceptual model, the enhanced CPSV-AP and the factors shaping the IPS holistic framework. All the presentations were carried out interactively, encouraging the participants to provide their feedback.

The workshop was organized by University of Macedonia (Thessaloniki, Greece), KULeuven (Leuven, Belgium), Deloitte Consulting S.r.l (Milan, Italy) and CERTH/ITI (Thessaloniki, Greece).