Blog
Overnight Stay Tax in Lower Austria: Co-Creation as a positive factor for digitalized processes
As part of the inGOV pilot project, stakeholders and users in Lower Austria are actively involved in the digitalization of the overnight stay tax (Section 12 of the Lower Austrian Tourism Act 2010). The overnight stay tax is a joint state tax, which is collected by the municipalities in their delegated sphere of action. Different solutions are being investigated with the goal to minimize manual steps in the levy, simplify processes and reduce errors through digitalization.
inGOV: Pilots planning and initial evaluation – Milestone 3
inGOV evaluation strategy is organized in three iterations of piloting aiming at evaluating the main outcomes of the project.
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WP2 – Milestone 2
Integrated Public Services (IPS) are complex and require a multifaceted approach to their implementation. The InGOV project aims to provide a holistic perspective that takes into account, in addition to technology, stakeholder involvement and governance aspects in the organization and delivery of IPS.
An approach towards eliminating data silos within the Government
Several public services in Malta operate under the stewardship of different governmental bodies, ministries, or departments. This results in data silos that are not interoperable in an agile manner. Therefore, any efforts that require the use of multiple registries, such as integrated public services (IPS), require a considerable logistical operation to obtain the relevant information.
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Leveraging inGOV’s Holistic framework and EIRA to implement architectures for interoperable services by using co-creation
One of the main obstacles of designing and delivering user-centric applications, is the gap that exists between stakeholders and IT specialists; stakeholders may be unaware of existing technical solutions and frameworks that can offer new, or leverage existing, services, while, on the other hand, IT specialists may often make invalid assumptions concerning the needs and expectations of citizens.
Special Issue on “Long-term Sustainability of Co-Creation and Co-production of Public Services”
Administrative Sciences, the peer-reviewed, open access journal on organization studies, will run a special issue on “Long-term Sustainability of Co-Creation and Co-production”.
Workshop on ‘Long-term Sustainability of Co-Creation and Co-production’
The inGOV team joins forces with the INTERLINK project (funded by the European Commission, within the H2020 Programme, under Grant Agreement 959201) to co-organize a workshop on “Long-term Sustainability of Co-Creation and Co-production”
Towards a holistic framework for integrated public services in Europe
Throughout the last twenty years, the public sector has significantly committed – with resources and policies – to using digital technologies for better public service provision. Although the back-end processes, in many cases infrastructure and even the offer of digital services have positively benefited from this investment, the still ‘siloed’ approach holds up the digital transformation of public administrations.
“Conceptual Models for Integrated Public Service Co-Creation and Provision” workshop at EGOV2021 – IFIP EGOV-CeDEM-EPART 2021 conference
A workshop, titled “Conceptual Models for Integrated Public Service Co-Creation and Provision”, will be held at EGOV2021 – IFIP EGOV-CeDEM-EPART 2021 conference in September 8th, 2021 (13.30-15.00 CET).
Welcome to inGOV!
There is no doubt that, following the rapid development of Information and Communication Technologies (ICT), governments around the world attempt to grasp the opportunities and convert the promises of these technologies for better governance into reality.
inGOV pilots: stakeholder interviews and needs elicitation completed
Believing in strong stakeholder engagement, inGOV has partnered with all pilot stakeholders from the start. Stakeholders’ needs elicitation was performed in the form of interviews, conducted physically or online and according to COVID19 measures in each pilot country.
Introducing the Integrated Public Services (IPS) Co-creation Conceptual Model
Today, governments from the local to the national levels are facing budget cuts while society’s trust in them is decreasing. Moreover, under these circumstances, the public sector needs to be able to provide services to citizens, organisations, and business (users) that match their needs and are accessible, user-friendly, and personalized. In the inGOV project, we […]
It’s time for our report from the second inGOV project plenary meeting
The springtime is here! And we are starting our May with our second plenary meeting. Still remote and without physical presence because of the pandemic, but we are very experienced in running these meetings since we had numerous telcos related to different work packages and activities from the first plenary meeting. Once again, we met […]
We just had our 1st plenary, kick-off meeting for the inGOV team
However, due to the COVID-19 pandemic, governments suspended travels, and we had to adjust to his “new normal” in the COVID-era. Luckily, many telco solutions were available to us – from WebEx, Microsoft Teams, Google Meet, and countless other platforms. Although technology helped us stay in touch, we all missed the genuine, human connections during […]