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The Importance of Digital Transformation of Public Administration – Implementation of the Virtual Assistant in the City of Bjelovar Administration System.

The process of digital transformation in the public sector, is the natural evolution of the communication strategy of public administration toward citizens, due to the increase in the use of digital tools. The main goal of the transformation is the greater focus on citizens, through joint creation, integration, transparency and efficiency, in order to increase the availability of services. By adopting the transparency model of public administration, digital technology offers countless opportunities for public administration and the connection between citizens and administration.

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