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The Importance of Digital Transformation of Public Administration – Implementation of the Virtual Assistant in the City of Bjelovar Administration System.
The process of digital transformation in the public sector, is the natural evolution of the communication strategy of public administration toward citizens, due to the increase in the use of digital tools. The main goal of the transformation is the greater focus on citizens, through joint creation, integration, transparency and efficiency, in order to increase the availability of services. By adopting the transparency model of public administration, digital technology offers countless opportunities for public administration and the connection between citizens and administration.
The H2020inGOV Project, Co-creation & Sustainability
Co-created public governance breaks with the view that the public sector can be the sole provider of public goods (Torfing, Sørensen, & Røiseland, 2019). There is growing interest in the potential of digital technologies to enhance co-creation in public services, but there is a lack of hard evidence on their actual impact because “conceptual fuzziness and tech-optimism stand in the way of collecting such evidence” (Lember, Brandsen, & Tõnurist, 2019, p. 1665)
InGOV 2nd release of ICT architecture and tools – Milestone 4
The inGOV project aims to provide innovative ICT-supported governance models which will enable stakeholders' collaboration in co-producing inclusive and accessible IPS. With that in mind, the 2nd release of the Reference Architecture developed the architectures and ICT platforms and tools, as well as emerging technologies for open data storage and access to support IPS co-creation and governance models and enable stakeholders' collaboration in co-producing inclusive and accessible IPS.
inGov at ICEGOV 2022
The 15th edition of ICEGOV was held 4-7 October 2022 in Guimarães, Portugal. The theme was Digital Governance for Social, Economic, and Environmental Prosperity, and the conference aimed to contribute to the debate on how digital technologies can be effectively harnessed to foster prosperity and development as well as provide contributions on achieving a more inclusive, just, resilient and trustworthy world.
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Ethics in the inGOV project
The inGOV project belongs to citizen-centric ones which require public participation and stakeholders’ engagement, so for this reason ethics considerations constitute high priority.
Overnight Stay Tax in Lower Austria: Co-Creation as a positive factor for digitalized processes
As part of the inGOV pilot project, stakeholders and users in Lower Austria are actively involved in the digitalization of the overnight stay tax (Section 12 of the Lower Austrian Tourism Act 2010). The overnight stay tax is a joint state tax, which is collected by the municipalities in their delegated sphere of action. Different solutions are being investigated with the goal to minimize manual steps in the levy, simplify processes and reduce errors through digitalization.
inGOV: Pilots planning and initial evaluation – Milestone 3
inGOV evaluation strategy is organized in three iterations of piloting aiming at evaluating the main outcomes of the project.
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WP2 – Milestone 2
Integrated Public Services (IPS) are complex and require a multifaceted approach to their implementation. The InGOV project aims to provide a holistic perspective that takes into account, in addition to technology, stakeholder involvement and governance aspects in the organization and delivery of IPS.
An approach towards eliminating data silos within the Government
Several public services in Malta operate under the stewardship of different governmental bodies, ministries, or departments. This results in data silos that are not interoperable in an agile manner. Therefore, any efforts that require the use of multiple registries, such as integrated public services (IPS), require a considerable logistical operation to obtain the relevant information.
Leveraging inGOV’s Holistic framework and EIRA to implement architectures for interoperable services by using co-creation
One of the main obstacles of designing and delivering user-centric applications, is the gap that exists between stakeholders and IT specialists; stakeholders may be unaware of existing technical solutions and frameworks that can offer new, or leverage existing, services, while, on the other hand, IT specialists may often make invalid assumptions concerning the needs and expectations of citizens.
Special Issue on “Long-term Sustainability of Co-Creation and Co-production of Public Services”
Administrative Sciences, the peer-reviewed, open access journal on organization studies, will run a special issue on “Long-term Sustainability of Co-Creation and Co-production”.
Workshop on ‘Long-term Sustainability of Co-Creation and Co-production’
The inGOV team joins forces with the INTERLINK project (funded by the European Commission, within the H2020 Programme, under Grant Agreement 959201) to co-organize a workshop on “Long-term Sustainability of Co-Creation and Co-production”
Towards a holistic framework for integrated public services in Europe
Throughout the last twenty years, the public sector has significantly committed – with resources and policies – to using digital technologies for better public service provision. Although the back-end processes, in many cases infrastructure and even the offer of digital services have positively benefited from this investment, the still ‘siloed’ approach holds up the digital transformation of public administrations.
“Conceptual Models for Integrated Public Service Co-Creation and Provision” workshop at EGOV2021 – IFIP EGOV-CeDEM-EPART 2021 conference
A workshop, titled “Conceptual Models for Integrated Public Service Co-Creation and Provision”, will be held at EGOV2021 – IFIP EGOV-CeDEM-EPART 2021 conference in September 8th, 2021 (13.30-15.00 CET).
Welcome to inGOV!
There is no doubt that, following the rapid development of Information and Communication Technologies (ICT), governments around the world attempt to grasp the opportunities and convert the promises of these technologies for better governance into reality.
inGOV pilots: stakeholder interviews and needs elicitation completed
Believing in strong stakeholder engagement, inGOV has partnered with all pilot stakeholders from the start. Stakeholders’ needs elicitation was performed in the form of interviews, conducted physically or online and according to COVID19 measures in each pilot country.