H2020 inGOV Workshop at ICEGOV 2021: Developing sustainable digital public services: establishing and maintaining cultures of co-creation
The H2020 inGov project) aims to provide innovative ICT-supported governance models as well as mobile apps including chatbots, which will enable stakeholders' collaboration in co-producing inclusive and accessible Integrated Public Services (IPS) thus increasing trust and satisfaction.
The H2020 inGov project) aims to provide innovative ICT-supported governance models as well as mobile apps including chatbots, which will enable stakeholders’ collaboration in co-producing inclusive and accessible Integrated Public Services (IPS) thus increasing trust and satisfaction.
Following the first project workshop held at the EGOV 2021, the workshop “Developing sustainable digital public services: establishing and maintaining cultures of co-creation” was co-located with the ICEGOV 2021 Conference in Athens on 5. October 2021. In this workshop, the key elements of the project were presented and the topics of Integrated Public Services (IPS), sustainability and co-creation were discussed with the workshop participants.
The purpose of the workshop was to discuss together with the experts and workshop participants IPS, the concept of sustainability in the public sector, the sustainability of digital services, and the sustainable impact of co-creation and co-created services on policy:
Part I: presentation of the H2020 inGOV project and the pilots (Themis Tambouris, University of Macedonia & Evangelos Kalampokis, CERTH)
- Do you have any experience with Integrated Public Services (IPS)? What were the lessons learnt?
- CPSV model. Dual deficits: co-creation: there is no provision for citizens’ view in the model / during service execution; personalisation: is not sufficient to cover PS with multiple variations (or version), e.g. passport for a child, for emergency medical reasons, for prisoners etc.
- IPS conceptual model: co-creation: no provision for citizens active participation.
Part II: Sustainability in the context of the public sector and digital public services (Noella Edelmann & Shefali Virkar, DUK)
- How to define the concept of sustainability in the public sector context?
- What is the impact of sustainability on the development/delivery of digital public services?
- Group 2: What factors to contribute long & short-term sustainability in the public sector
Part III: Sustainability of co-creation (Trui Steen, KU Leuven)
- How can we ensure that the co-created outcomes and capacity building are sustained beyond a specific project and can even have multiplier effects?
- What factors facilitate (or inhibit) sustained outcomes of co-creation initiatives?
- What processes can support sustainability or the prolonged use of co-creation as a means to co-design, co-deliver and co-monitor public services?
This series of workshops represents a central element of the H2020 inGOV project, designed to collect data from experts on the central topics, evaluation design and results gained.
Workshop Leader: Dr. Noella Edelmann, Danube University Krems
Contact: [email protected]ac.at
Project Lead: Prof. Themis Tambouris, University of Macedonia
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