Workshop „Developing sustainable digital public services: establishing and maintaining cultures of co-creation”
In this workshop, we aim to present the key elements of the project (IPS, co-creation, pilot trials) but focus in particular on the issue of sustainability.
T he H2020 project “Inclusive Governance Models and ICT Tools for Integrated PublicService CoCreation and Provision” (inGOV) aims to provide innovative ICT-supported governance models as well as mobile apps including chatbots, which will enable stakeholders’ collaboration in co-producing inclusive and accessible Integrated Public Services (IPS) thus increasing trust and satisfaction. In this workshop, we aim to present the key elements of the project (IPS, co-creation, pilot trials) but focus in particular on the issue of sustainability. Together with the experts and workshop participants, we discuss the concept of sustainability in the public sector, the sustainability of digital services, and the sustainable impact of co-creation and co-created services on policy:
Part I: The H2020 inGov project and the pilots (Themis Tambouris, University of Macedonia & Evangelos Kalampokis, CERTH)
- What are the central elements of Integrated Public Services (IPS)?
- How can inclusive and accessible Integrated Public Services (IPS) increase trust and satisfaction?
- What are the experiences made with Integrated Public Services (IPS)?
Part II: Sustainability in the context of the public sector and digital public services (Noella Edelmann, DUK & Shefali Virkar, DUK)
- How to define the concept of sustainability in the public sector context?
- What is the impact of sustainability on the development/delivery of digital public services?
- What factors to contribute long & short-term sustainability in the public sector?
Part III: Sustainability of co-creation (Trui Steen, KU Leuven)
- How can we ensure that the co-created outcomes and capacity building are sustained beyond a specific project and can even have multiplier effects?
- What factors facilitate (or inhibit) sustained outcomes of co-creation initiatives?
- What processes can support sustainability or the prolonged use of co-creation as a means to co-design, co-deliver and co-monitor public services?
The discussion will be summarised by the workshop organizers and participants will be given the opportunity to contribute to the summary. Participants will also be invited to further develop any of the discussion points in a further format (e.g. blog post, book chapter, etc.) with the workshop organisers shortly after the workshop.
If you are interested in participating, please register via the conference website: https://www.icegov.org/track/2021-workshop-1/
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