Executive Summary

The current report is the first in a series of WP2 deliverables that together aim at devising a holistic framework for integrated public services (IPS) adopting co-creation approaches. Overall, WP2 works towards understanding how the main building blocks related to governance, agreements, stakeholder engagement, and implementation are interrelated in the context of IPS, aiming at constructing a replicable and scalable IPS agile roadmap. To do so, WP2 shall reach a scientific and innovative objective and a business-oriented objective:

• “S.I.O.1: to investigate IPS Governance”
• “B.O.1: to construct an IPS holistic framework for IPS co-creation and co-delivery that includes guidelines and recommendations on IPS Governance, on IPS Agreements, on Stakeholders’involvement and on implementation as well as an agile roadmap”

This first report in particular has the ambition to reach S.I.O. 1 and to make significant steps towards reaching B.O. 1

To do so, the report presents the findings of a theoretical analysis conducted on the five dimensions of the holistic framework, using literature review and documentary analysis methodologies. Practical analysis of these dimensions is also provided,0 consisting in the empirical case study of five IPS-Co projects in several European countries: Norway, Latvia, Hungary, Italy, and Estonia/Finland and their comparison. This best-practice case study relies on the analysis of publicly available documentation and the interview of key stakeholders involved in the IPS studied. Finally, twenty-three recommendations are provided to practitioners, and contextualised in an agile roadmap.

The report concludes that:

• Needs and problems identification, knowledge generation, stakeholders’ roles and their engagement, legal arrangements, inter-organisational agreements, monitoring and accountability are the most important elements in the analysis and conduct of the design, delivery and evaluation of IPS-Co initiatives;
• IPS-Co practitioners are recommended to pay particular attention to these elements, and are advised to use innovative methods and strategies to address them, and stakeholders-related matters in particular, maintaining an agile, and thus iterative, mind-set and practical approach.

The next WP2 deliverable will have the ambition to:

• Refine the work that was already done: enrich the theoretical and practical analyses, should any new information arise, and rethink and enhance the recommendations and the roadmap thanks to further feedback from project partners, in particular practical insights on the implementation of recommendations by inGOV pilots;
• Deepen the analysis of interlinkages between the five dimensions of the IPS holistic framework; provide an operationalisation of the framework through further study, interpretation and graphical visualisation.