In the framework of “Inclusive Governance Models and ICT Tools for Integrated Public Service Co-Creation and Provision” – inGov project (/) a workshop, titled “Conceptual Models for Integrated Public Service Co-Creation and Provision”, will be held at EGOV2021 – IFIP EGOV-CeDEM-EPART 2021 conference in September 8^th, 2021 (13.30-15.00 CET).

Integrated Public Services (IPS) lie at the heart of eGovernment. The European Union has proposed an IPS conceptual model and guidelines for IPS provision. In addition, it has developed the Core Public Service Vocabulary (CPSV) to be used as a standard data model for public services. These models however need to be further enhanced to support personalised and inclusive IPS co-creation and provision. They also need to be supported by an IPS holistic framework to provide practical guidelines and recommendations to practitioners.

In this workshop we will first present a number of user stories and scenarios. We will then discuss IPS and CPSV shortcomings. We will present possible IPS and CPSV enhancements as well as factors shaping the IPS holistic framework and, finally, we will discuss alternatives with participants.

The aim of this workshop is to bring together researchers, policy makers and practitioners interested in conceptual models for PS and IPS co-creation and provision to discuss the current enhancements with participants as well as alternative solutions.

This workshop is organized by University of Macedonia (Thessaloniki, Greece), KULeuven (Leuven, Belgium), Deloitte Consulting S.r.l (Milan, Italy) and CERTH/ITI (Thessaloniki, Greece). For more information please contact: Prof. Efthimios Tambouris (email address: [email protected]).